Customer Testimonials

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DealerRater Apr 7, 2021

It’s always a pleasure working with the team at McDermott Lexus service. Tanya was quick, concise and transparent as she advised me on my key issue. If only all the service teams could be as great!

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DealerRater Mar 31, 2021

Everyone at the dealership is very nice & accommodating. They get the service done very quickly & professionally. I recently had a recall & it was taken care of promptly.

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DealerRater Mar 28, 2021

Always EXCELLENT service! Easy in and out, loaner is great! Staff is friendly and professional and I really enjoy my experience every time! Great job!

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DealerRater Mar 25, 2021

Excellent. Car was picked up. Service rep was constantly in touch with me. Let me know of cost and car was returned to me with a car wash!

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DealerRater Mar 18, 2021

Tanya did an excellent job; I have had Great service from Aubrey for the last 10 years!!! I wish I had better luck with the sales department!!! (lack of follow up and high purchase prices)

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DealerRater Mar 18, 2021

This was a very good experience. I received fast service. They got me in and out within an hour. Much appreciated. Thank you very much.

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DealerRater Mar 6, 2021

I was very pleased with my (Super) Sonic after the excellent service at McDermott. I waited and my vehicle was done when they said it would be. It was clean and I really enjoyed taking it out for a nice ride! Thanks guys!

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DealerRater Mar 1, 2021

I have just leased my 6th Lexus, and my first SUV. I’ve loved every car I have had. My experience was great especially because my salesman, Anthony Faustini was excellent. He is knowledgeable and sensitive to the buyers needs. He is honest and he made the leasing experience as simple as possible. I highly recommend him and this dealership.

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DealerRater Feb 28, 2021

Great experience walking out with a 2021 Lexus. Charles made us very comfortable and knowledgeable about the purchase. I was not planning on walking out with a new car but Charles was that good:)

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DealerRater Feb 22, 2021

Great Job, I feel safe from the moment i walk in to my leaving. Always professional and confident the the service provide always done right.

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DealerRater Feb 12, 2021

Very pleased with my recent services at McDermott. I am happy with myself for purchasing an extended warranty it was a pretty expensive part that had to be replaced.

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DealerRater Feb 5, 2021

Great service - as usual. Only issue is the time taken - 2 and a half hours in the waiting room, but I assume that is standard?

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DealerRater Feb 4, 2021

Our Dealer Anthony was very accommodating Let us take home the car to see if my elderly father could get in and out ok also to see if his wheel chair could fit in the trunk Responded to 2 of my emails within a half hour Would recommend dealership and dealer

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DealerRater Jan 23, 2021

Thank you Greg for going the extra mile. Rich was able to diagnose a complex issue and fix it right the first time in a very efficient manner.

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DealerRater Jan 10, 2021

Service is top notch. Thank you Tanya for always taking care of me! Everyone in the service department is very friendly and they cannot do enough for you.

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DealerRater Dec 31, 2020

Service was good. The car wash was broken, and the vacuum job was incomplete. Attention to detail is what sets Lexus above the others; a detail like a well done vacuum is the most visible service as I see it every day. It has always been a weak link at McDermott. It makes me wonder how well the areas inside my car were disinfected.

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DealerRater Dec 31, 2020

Everyone is always kind and courteous. They are ready to assist and explain needed work and or repairs. They have been quick to offer a "loaner" when needed.

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DealerRater Dec 30, 2020

The service is excellent and, perhaps more important, the staff is friendly, listens to your issues and attempts to do everything possible to address your concerns.

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DealerRater Dec 30, 2020

The showroom and service area were spotless! I saw two cleaners in the one hour period that I was there continually clean the coffee area ,windows, bathrooms etc. Customer service was punctual and professional. My service visit was very pleasant .An overall excellent experience!.

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DealerRater Dec 16, 2020

Rob is by far one of the most personable and professional automotive sales professionals I have worked with. ***** 5 STAR Service and parts have been excellent over many years and Lexus vehicles I have purchased .

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DealerRater Dec 15, 2020

The most professional car dealer and service I have ever experienced in my 69 years. I totally trust your recommendations and recommend you to all my friends.

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DealerRater Dec 9, 2020

McDermott Lexus is an amazing dealership Salesperson (Tony Z) sales manager (Kamron Moody) and the Service Desk and Techs are always fair and accommodating! I have bought several cars from this dealership and have never been disappointed.

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DealerRater Dec 8, 2020

As usual, l’m very satisfied with the service experience! My next new car purchase will also be a Lexus. Thanks again for all of your help!

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DealerRater Dec 5, 2020

What a great experience! Nothing like I thought it would be. My sales agent David White was amazing. His knowledge and willingness to help me get a good deal was unexampled! I will definitely be recommending McDermott Chevrolet to anyone looking to purchase a new or used vehicle. Thanks again! Steve

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DealerRater Dec 4, 2020

No issues. In and out of service area quick. Everyone was friendly and helpful. Everyone was wearing masks properly and used antibacterial wipes.~ thank goodness I am have compromised immune system and cannot get sick.

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DealerRater Dec 3, 2020

I always receive prompt and courteous service from this Dealership. The quality of the work being done is always excellent with never any hidden charges.

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DealerRater Nov 27, 2020

Always prompt, courteous and friendly. I wouldn't go anywhere else for service! This is the 3rd vehicle I have personally bought and have serviced there regularly. I have referred several family members and they are pleased as well.

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DealerRater Nov 24, 2020

Thanks for the car wash! Great bonus. The price for an oil change is “huge” to me! I’d appreciate a reduce price ..just saying !

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DealerRater Nov 21, 2020

As indicated earlier I had an issue with my RX and Greg how his staff handled it in a very professional manner. I’ve been coming to Greg repairs 25 years I will continue to do so. I am pleased to see Greg is not working for your dealership.

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DealerRater Nov 19, 2020

The people in the service department go above and beyond. Very thankful for them! Lexus service is a large part of why I chose this brand.

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DealerRater Nov 19, 2020

Everything went well. My car was washed but I was surprised that the interior was not vacuumed. Maybe that’s not a part of your service.

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DealerRater Nov 14, 2020

Staff is friendly and professional. Quality of work is great. Efficiency of services great! I have been going to this dealership for the past 4 years and was dissatisfied once. I am a loyal Toyota Landcruiser owner. Was nervous about switching to Lexus after a 20 plus year relationship with Colonial Toyota. I am very satisfied with my choice of vehicle and the service at McDermott Lexus.

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DealerRater Nov 7, 2020

My mother purchased her Lexus in 2004 from McDermott. We have had McDermott perform all of the service on the car. They have always been courteous and very professional.

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DealerRater Nov 4, 2020

I have been taking my 2011 RX for service every time. The service staff are very friendly and helpful. I have never had a problem getting a loaner while my car is in service.

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DealerRater Oct 30, 2020

I only go to McDermott Lexus for my car purchases & services as McDermott is simply the best & I only deal with the best. GREAT service call for the 90K miles on my Lexus 350 & reasonably priced. I only wish you had more of a selection of used Lexus to choose from (I'm looking for an ES 350 in Old Lady Silver), but I understand that quite a few people are moving to CT from the City & they are purchasing cars....not a problem; I can wait. Thank you again for having such a SUPERIOR Car Dealership.

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DealerRater Oct 29, 2020

They are fantastic totally committed to the customer! I have purchased seven cars over the years .. and each one has been a pleasure to drive. I have also given my clients their name in their travels to purchase an automobile & they have shared with me that they found this dealership to go the extra mile to service their needs .The service department has always exceeded my expectations on each appointment.

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DealerRater Oct 22, 2020

Great dealership, great sales staff and great service dept, very friendly and helpful, this is my 5th Lexus from this dealership, highly satisfied and highly recommend

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DealerRater Oct 22, 2020

excellent customer service and Service area is top notch.. never an issue when i go in for service. i would highly recommend lexus service to anyone

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DealerRater Oct 22, 2020

Wonderful services and very friendly workers just have good things to say about Lexus. Thank you Joann Esposito I also like that they give you a lender car

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DealerRater Oct 20, 2020

The service representatives are knowledgeable, caring, respectful of our time and work very hard to accommodate the customer. We have two Lexus cars and are very impressed with the courtesy, their teamwork and the effort they make to keep us as a very satisfied customer.

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DealerRater Oct 15, 2020

service advisors are professional, friendly & competent. The mechanics are experts in their field. My 2005 Lexus is in excellent condition because of the service at McDermott

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DealerRater Oct 14, 2020

clean efficient properly done not as expensive as i thought it wood be for the service always a loner car available nice people and place

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DealerRater Oct 10, 2020

Quick and on time. Finished service prior to stated time. Provided social distancing outside sitting area to wait. During that time I saw the cleaning people several time disinfecting chairs and door handle. “Hats off” to everyone!!!

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DealerRater Oct 10, 2020

Tonya was again nice to deal with, pleasant and courteous. She was excellent car cleaned etc The service was made convenient and car was finish by the promised time

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DealerRater Oct 9, 2020

Anthony Faustino made the process of buying a new car easy. He was quick to answer all my questions and if he didn’t know the answer, he made sure I got the answer. Very professional.

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DealerRater Oct 3, 2020

recently I purchase a Lexus IS 300 f sport very pleased with AnthonyFaustini sales person, took all the time in the world and make us happy in this process, especially explaining my wife how operate this machine, thank you.

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DealerRater Sep 24, 2020

Rena did a wonderful job As always. The young man who checked me in went above and beyond. All of my issues were addressed by the mechanics! Couldn't ask for more

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DealerRater Sep 22, 2020

Rena is always friendly and very helpful. Always very professional and courteous. She always explains what needs to be done and what the cost will be. I always ask for her when I schedule

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DealerRater Sep 18, 2020

Always feel very confident fhat my car is well cared for. Alll important service is addressed because of the excellant records they keep. Staff is friendly and helpful. Important safety measures during pandemic were apparent.

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DealerRater Sep 15, 2020

ALWAYS TREATED LIKE FAMILY. TANYA AND RENA ARE WONDERFUL FRONT LINE AMBASSADORS SPOTLIGHTING THE" CULTURE OF CARE" PREVELANT IN THE McDERMOTT LEXUS 0RGANIZATION. KUDOS TO THEM AND THE ENTIRE Mc DERMOTT STAFF.

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DealerRater Sep 10, 2020

I have purchased 3 cars and have had 4 serviced by this dealer over the last 18 years and have always been happy with their sales and service.

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DealerRater Sep 10, 2020

I bought and leased a few cars from McDermott and always see Charles Dukes ,he is always honest and takes the time to go over the car and the lease deals . I would recommend Charles to anyone ! just for the record he always sends me a birthday card lol Gary Dulin

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DealerRater Sep 3, 2020

I have been a customer since 1999. The McDermott Lexus family has always been responsive, pleasant, polite and professional. The waiting area is comfortable and, in this pandemic period, especially well attended to with continuous cleaning.

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DealerRater Sep 2, 2020

Jeff Benton was great to work with. Very prompt and courteous. Very professional and efficient. I would strongly recommend this dealership. Everything was effortless. Thanks.

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DealerRater Sep 2, 2020

Always the best service...great communication, responsive and reliable. Value added. Thanks for making it easy and accessible for me to service my car y

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DealerRater Aug 31, 2020

They told me it would take an hour and a half and they were finished in just under an hour. There was only one other person in the waiting room with me and they also gave outside seating.

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DealerRater Aug 26, 2020

I am always able to get my car in on the days that work for me, and they always have a really nice loaner vehicle available. Their service staff are very polite professional, and keep me informed throughout the day on the status of my repairs and maintenance work. I purchased a new Lexus 7 years ago and I have only had it serviced through the dealership. I am very happy at how well my car is maintained and feel very confident I will have it for many years to come.

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DealerRater Aug 18, 2020

Always a pleasant visit for service. Very professional and personify customer service! I drive from an hour away for service because the quality care can’t be beat by a closer Lexus dealer in Warwick!

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DealerRater Aug 11, 2020

McDermott Lexus has been servicing my various Lexus autos for 20 years. They have a very good service department that has kept my Lexus in great working condition. Their service department is prompt and helpful with any questions I might have. The pick up service during these pandemic times has been very helpful and saved me much time. I would recommend your dealership anytime.

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DealerRater Aug 7, 2020

Everyone is very helpful and friendly. The loaner car I received was brand new. The issue with my car was addressed and I had it back by the end of the day.

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DealerRater Jul 29, 2020

I love the service, friendly, considerate in current critical situation. It is the one I will continue to use for all car related services. Great job.

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DealerRater Jul 27, 2020

The rims on my 2017 LS460 had some scratches that needed attention. I stopped by and spoke with Tanya who was extremely helpful. She told me the service is done on sight and can be done in a day. We scheduled a day and I was given a loaner as agreed. While the car was there a few small items were also taken care of. Everything was completed as Tanya said it would be and the rims look perfect. As usual, it was an excellent visit. Thank you Tanya and everyone involved in the servicing of my car. Sincerely, Ron Vecellio

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DealerRater Jul 21, 2020

the best of the best Reina always knows what's best and what needs to be done very easy to get in and out especially with my busy work schedule.

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DealerRater Jul 19, 2020

Staff from receptionist to service advisor were great Vehicle finished on time call back to check. Always happy with advisors and service Always bring family’s 5 Lexus’s here Why do you need 25 words?

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DealerRater Jul 12, 2020

Tanya is always friendly and helpful ! She is organized and does her job well. I have nothing but positive things to say about the customer service she always provides.

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DealerRater Jul 11, 2020

McDermott loaner service is first class and worked out incredibly well for us. The driver was extremely nice and courteous as was the service department. The service and recalls were performed very quickly and the SUV was delivered back to us without a hitch. Thank you.

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DealerRater Jul 9, 2020

The valet service is much appreciated during these unsettled times due to the covid 19 virus pandemic. My car was picked up and delivered to my home. Entire process was flawless.

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DealerRater Jun 30, 2020

Everything was done well and quicker than I expected. People were very helpful and pleasant and updated me quickly on what they found. I was happy that the part that needed to be replaced was warrantied.

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DealerRater Jun 28, 2020

everything was done as promised no surprises very good workmanship fast pleasant nice loaner car clean facility nice detail work done when promised no problems

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DealerRater Jun 20, 2020

I test drove a 2020 RX350 and loved it. Negotiated thru email. Got a great deal. No hard sell tactics. Very pleasant staff thru entire process.

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DealerRater Jun 19, 2020

The Service staff was friendly, courteous and responsive. They were also very attentive to COVID 19 concerns by customers and their enhanced sanitation was impressive.

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DealerRater Jun 17, 2020

Appointment reservation was easy and requested loaner was made available on time. Greg, Rena and Tanya were remarkable, as usual, and were responsive to all my questions. After servicing, the Lexus was cleaned inside and out, as I have come to expect from this organization.

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DealerRater Jun 17, 2020

Great service, great people! Thank you Tanya! Always so helpful!! I moved to Woodbury two years ago and still make the drive to come there.

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DealerRater Jun 8, 2020

Standard 6 month service maintenance for my 2008 ES350. In and out within an hour. Masks, Social Distance were adhered. Car was disinfected before it was returned to me.

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DealerRater Jun 5, 2020

Rob Semack answered my 10:00am phone call inquiring about an NX. After a number of phone calls and some wonderfully supportive conversations, I made a trip to the dealership to see my options. Miraculously, I drove out of the dealership at 5:00pm with my new car being absolutely impressed at the level of follow-up support in regards to service, technology training, and so much more. Thrilled to recommend this dealership and Rob Semack who is a joy to work with..

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DealerRater Jun 3, 2020

Had two vehicles serviced, an RX and LS. Rena was as usual professional, knowledgeable and communicated throughout the day the status as well as findings of the service. Vehicles were ready when promised with the appropriate services performed. Great job in a difficult environment.

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DealerRater May 30, 2020

I have bought 3 cars (Rx's) from McDermott Lexus and am currently heading towards the 4th. Lexus is a great car. I always recommend them!

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DealerRater May 28, 2020

My Lexus 460LS is running like its brand new off the lot I’m extremely happy thank you and I would purpose again from Lexus

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DealerRater May 22, 2020

All staff always courteous and efficient. Check in for service is convenient and never fails to address customer concerns and/or questions. Waiting area is clean, comfortable, and offers “amenities” - coffees, snacks, water, etc. We are on our fourth Lexus car and leasing from them is always easy and convenient. We chose service for our non-Lexus there because of the great experience we have had in the past.

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DealerRater May 21, 2020

Made it very easy for me to distance by sitting outside. They should provide some lightweight chairs to move around outside to space individuals waiting for service.

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DealerRater May 19, 2020

During the corona virus shut down, I was able to trade in my 2013 ES for a 2020 ESh. I was very happy with the courteous service that I received and the staff's efforts to find me the colors and options that I was seeking. My 2013 was my first Lexus, after four Acuras, and was the best car I ever owned for all of the 110,000 miles I put on it. When I had my 11-year-old grandson in the car at around 100,000 miles, he asked me if I had bought a brand new car. I am looking forward to enjoying my new ...

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DealerRater May 16, 2020

A+ service...dealership was clean and sanitary. Employees made me feel very comfortable. Would recommend to anyone who is uncertain about going out. They were attentive to my needs for my vehicle as well as my needs to feel safe. Well done!

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DealerRater Apr 30, 2020

I have bought many cars over the years, a couple of them brands on par with Lexus. The car buying experiences in the past can’t come close to how great this experience was. I have always dreaded buying a car, this was the first time I can say it was enjoyable. I had looked at the cars on the lot a couple of times, once during normal hours and once on the weekend. I was asked if I needed help, but not pressured and allowed to look on my own. I then sent in a request for information online ...

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DealerRater Apr 23, 2020

Despite the lunacy occurring all around them Greg and his team ensure that customers feel valued! They are true advocates and ambassadors for the LEXUS brand. Thank you!

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DealerRater Apr 23, 2020

Pleased to have both of my Lexus vehicles serviced by the McDermott Lexus Dealership. I especially wanted to do business with them during this Covid-19 situation, given that so many businesses have been negatively affected.

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DealerRater Mar 29, 2020

I trust Lexus doesn’t lie about repairs needed on my car and I feel safe driving my car after it has been serviced by your mechanics.

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DealerRater Mar 26, 2020

Very friendly and accommodating. IIt is nice they provide water. The only criticism I have was that the ladies bathroom floor was was flooded with water.

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DealerRater Mar 12, 2020

The staff is friendly, knowledgeable, and accommodating. I do appreciate their attention and the ease with which they deal with customers. The mechanics are top quality.

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DealerRater Mar 10, 2020

you did a very good job and appreciate he thoroghness and honesty. our car is 16 years old and love it. what more can I say?

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DealerRater Mar 2, 2020

My wife and I have been buying cars for over 35 years and this was by far the best experience we've ever had!!! We literally made one phone call and Anthony took care of everything and bent over backwards to make the deal we wanted!! Imaging our surprise to find my wife's RX350 in the showroom with a huge bow on it and a plaque congratulating my wife on her new car!! Anthony Faustini was amazing to work with and I urge anyone looking for a car to call Anthony...you'll be glad you did!!!

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DealerRater Feb 13, 2020

A needed to replace a lost car key. It was done in quick time and when I drove my car away from the lot, I noticed they had washed it and cleaned the inside of the car. What a nice surprise on this visit.

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DealerRater Feb 12, 2020

Service was excellent, professional and in a pleasant, friendly atmosphere. The service reps I work with are Tanya, Rena, and Aubry and they are outstanding professionals and always a pleasure to work with.

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DealerRater Feb 5, 2020

Extremely helpful and friendly. My visit made me happy that I purchased a Lexus. Staff made it as easy and convenient as possible for me.

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DealerRater Jan 26, 2020

awesome staff very accommodating, friendly curtious polite and listened to all our service requests. Wait room very clean and comfortable. with plenty of refreshments and reading material

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DealerRater Jan 18, 2020

Very friendly, professional and state of the art facility. They diagnosed an alignment problem as I was pulling into service bay. Yes as I was pulling a computer measured the alignment

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DealerRater Jan 17, 2020

McDermott Lexus service is always a pleasant experience. The service staff are friendly and courteous seem to be interested in customer satisfaction to the max! I have been going here for many years to service my cars. Highly recommend.

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DealerRater Jan 8, 2020

Was welcomed in a very friendly manner by all as I arrived and signed in for my service appointment. My sales representative came by to say hi and to talk a bit. The waiting area and showroom were very nicely laid out and clean.

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DealerRater Jan 8, 2020

Approximately a half hour to an hour because I got there early. I was in and out quick with no charge to me. Tire is fixed. Thank You!

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