Customer Testimonials
Always outstanding service. They always go out of their way to be accommodating.
I worked primarily with Anthony but everyone I met with at the dealership was first class. they were professional, honest and respectful of my time. I highly recommend shopping there.
Great service experience with Anthony! Left with a smile. Thanks again!
Great service as always. Anthony kept me up to date from start to finish
Anthony Faustini was very patient and transparent, he helped us all the way through and ensured that we were satisfied. He’s a real one guys! Thank you again Anthony!
We had a wonderful experience purchasing our new car. Rob Semack was fantastic to work with. He was knowledgeable, honest and patient. I am really enjoying the car. It's beautiful.
Purchasing my Lexus from David McDermott Lexus was a seamless experience from start to finish. Our Salesperson, John Peschell was awesome to work with. His friendliness and knowledge of Lexus vehicles was top rate. He was a pleasure to work with and he was the main reason that we purchased my Lexus from this dealership. He made everything so straightforward and easy. I LOVE my RX350!!! Thank you John and McDermott Lexus.
I’ve had my 2024 NX 350 for just about a week now, and I loveeee it! Shout out to John Keklik and the whole team for making the buying process seamless from start to finish. Authenticity, clear communication, and attention to detail is what made this experience the absolute best. Thank you so much!
Worked with Anthony Faustini based on fellow google reviews. He is straightforward, honest and knowledgeable. Please find him if you would like a stress-free experience at Lexus!
Jeffery Benton in sales goes out of his way to make sure you get the best value. He is very helpful and very well informed which helped me make a more intelligent decision. McDermott as a dealership is excellent on building relationships with customers. They pyt the customer's best interest first!
Few months ago I was Comfirm that I have HIV virus and ever since then I have been on research on how I will get rid of this illness but on one faithful day i saw someone testifying about DR Lawson and Was saying that she was cured from herpes virus and also I quickly copy his email address and I emailed him and he told me that I need to get some herbs which i purchased, and he also told me that his herbal medicine is going to take two weeks plus to cure me from HIV and behold ...
I cannot say enough wonderful things about Anthony Faustini who sold me my dream car! He never pressured me and wanted to make sure I got the car I really wanted. He was incredibly kind, patient, funny, knowledgeable and an absolute pleasure to work with! He even made my dream come true of seeing my car with a big red bow on it when I came to pick it up! Every detail was perfect and although I like the Lexus, I came back because I wanted to work with him… he is my official sales associate for life! Thank you ...
I'm pleased to leave a positive review for Anthony Faustino. We stopped at the dealership to look at a new car to confirm that the back seat wouldn't work for our grandchildren. Anthony approached us, and rather than trying to convince us that the model would work, suggested an option (a certified model) that met our needs and price point. Anthony is personable, made us feel that he was on our side and was very responsive with texts, calls & emails.
When I first stopped in to David McDermott Lexus of New Haven to look at vehicles I was greeted shortly thereafter by Mr. David Julian. I told him what type of vehicle I was interested in along with features. His service approach was definitely customer centered. He did not try to rush me or "sell" me a vehicle I wasn't interested in. He took the information I shared and began emailing me specs on models he thought I might like. In the end I purchased a vehicle I am extremely happy with. Stop by David McDermott Lexus ...
Susan Pollack is truly amazing. Willing to find out information on the fly, put little to no pressure to buying first time I’ve not felt someone be super pushy, made me feel welcome. ASK FOR SUSAN!!!!!
Quality service, completed as promised.
Excellent, friendly service. Not only did they wash the car but they also cleaned the interior seats and floormats.
Susan Pollack was an amazing person to work with! I saw an used Audi in the lot that sparked my interest and needed to take it for a spin. She was very knowledgeable about the car and cars in general. She has worked for many dealerships in the past and explained the car well. I was unsure and she texted me more options without being pushy. I recommend her highly.
We are so happy with this dealership and would like to thanks the saleswoman Susan for being great in everyday. Negotiations is so simple and appropriate is easy. Great service department was helping cleaning up the little scratches. Great job . Thanks
We stopped by to get a test drive and fell in love with a ux250. Susan and Crystal went over and beyond for us! It was our first time buying a lexus and first time ever buying a car in US! They answered all our questions and patiently guided us through this process! Could not be happier with our purchase! They were very upfront with us and there were no hidden fees or trickery involved. I highly recommend going to Susan if you are looking for a car! Thank you for all the time and effort guys 🙏
It was a terrific purchase, and it was all thanks to Anthony Faustini! He was unobtrusive, tactful, clearly understood all my wishes. Everything did very quickly! I was very pleased! thanks Anthony
It was a terrific purchase, and it was all thanks to Anthony Faustini! He was unobtrusive, tactful, clearly understood all my wishes. Everything did very quickly! I was very pleased! thanks Anthony
Thank you David J for all your assistance in helping me find the perfect car so quickly.. You went over and beyond to make sure we were taken care of. The professionalism and kindness of everyone at McDermott made it an excellent experience.
We bought a Lexus from McDermott, Eashaven , a gentlemen Anthony (aka Antonio Faust ) been buying cars for 50 years ,one of the best sales representatives I’ve ever met ,came home with a beautiful car and a beautiful smile on my daughters face .Fantastic experience doesn’t play games calls a spade a spade Thank you Antonio 👍
The smoothest car buying experience I’ve had! I delt with Rob, who was very patient with me and found me exactly what I wanted! I’ve never owned a Lexus and when I picked it up he went over every possible thing on the vehicle. Finance was also great, very smooth and she explained everything to me. She was very personable. Highly recommend buying a car here.
I can not say enough about what a professional and wonderful dealership McDermott Lexus is. I just purchased my 5th Lexus from them. They are an incredible dealership to purchase cars from and to have them service your vehicles. I have worked with Client Advisor Anthony Faustini in buying our last 3 cars. Anthony is knowledgable, fair and a pleasure to work with. He will go the extra mile to help you get not only what you want, but at a fair deal. Anthony really always went the extra mile to understand what I was looking for and to help me ...
John K treated me the way it should be… just go get your Lexus. The deal was the same from day one until my car arrived and Crystal printed off the paperwork. Five stars all the way (with a red bow on top!) Everyone felt like family and the deal they made was 🔥.
My experience at McDermott Lexus of New Haven was seamless, efficient, and pleasant. Anthony was incredibly patient and accommodating throughout the entire experience. Our mode of communication throughout the process was via text as he updated me on the status of the vehicle I was interested in. He was quick, responsive, and clear in all of his communications. When I arrived at the dealership, he patiently showed me the vehicle I inquired about with being pushy or abrasive. He incorporated a personalized gesture of creating a congratulations sign posted in front of the car, making the occasion memorable. In total, ...
We only write reviews when we have a great experience. We have owned four Lexus vehicles. We love them and would not buy anything else. We purchased our last two from McDermott Lexus. Charles Dukes was our McDermott Lexus salesperson for both cars. Charles went above and beyond for us each time. We cannot say enough about how pleased we are with Charles. We also want to thank Jim Millhouse. Jim worked closely with Charles and us to make sure our purchase was a positive experience.
I just bought a new car from McDermott Lexus. John K did an amazing job at helping me find the right car! I totally recommend him for anyone looking to buy a new car from them! The service was excellent and they treated us like family.
If you want a great car buying experience just ask for Anthony Faustini. His no pressure sales approach and honesty is apparent in every step of the buying experience. He gives every customer his individual attention and makes sure that your every question is answered before you leave.
We went in just to look as we were unhappy with what we saw in Lexus of Westport, but John Keklik was so comfortable, easy going and a pleasure to work with that we decided to buy and we are looking to buy another car. I can’t say enough about his help from beginning to end. We will definitely recommend!
Excellent service, no complaints. Would definitely recommend to buy a car from David McDermott in New Haven. Big shoutout to Dave Julian and Crystal Carrano for helping me every step of the way.
Great service from start to finish.
What an amazing experience working with McDermott Lexus in New Haven! Jeffery Benton was a fantastic sales advisor to work with and found us our dream RX 350. Chrystal Carrano assisted us with financing, she was so patient and went through everything with us, explaining every option so clearly and kind. You could feel that she and Jeff were genuinely happy for us. Personal connections matter when you are buying a car and McDermott - Lexus staff has class, personality and character. You want to feel that you are not just a number and you are valued - go there!
Outstanding sales team. Special thanks to Anthony ! As young buyers, we were always treated with respect and left with a dream car!
I love this dealership everyone is amazing Anissa and her team mates are the best they provide the best experience I would never want to go anywhere else.
John Keklik and Crystal Carrano were excellent in my car buying experience! I will definitely shop at McDermott Lexus in the future! You both are awesome!
From the moment we walked in Charles greeted us with a warm smile and amazing attitude. He worked with my husband and I to find the perfect Lexus for our growing family. We can’t thank Jim, Charles and the entire McDermott team enough for an amazing experience.
Anthony Faustini was a wonderful salesman to work with. Fast, organized, reliable and respectful! Will be recommending to other thank you for a great experience !
Anthony was an amazing help in the sales process took his time to explain all the features of the car and was attentive to my needs. Teamed up with Greg Razzia and Crystal the three of them were a first class team .. highly recommend buying your car from them.
This was hands down the best car buying experience I've ever had. I saw the car online but it was still in transit. I was able to leave a deposit and hold it so that I could test drive it when it arrived. Nathan kept me informed on the vehicle status the entire time and sent photos when it arrived at the dealership. He was knowledgeable and helpful and not at all pushy. The entire buying process from beginning to end was easy & actually enjoyable. I would highly recommend David McDermott Lexus of New Haven & especially Nathan ...
This was hands down the best car buying experience I’ve ever had. Fortunately I saw the car was still “in transit” but I was able to leave a deposit to hold it until it arrived so I could test drive it. Nathan kept me informed on the vehicle status the entire time and sent photos when it arrived at the dealership. He was helpful & knowledgeable and not at all pushy. The entire buying process from beginning to end was easy & crazy as it sounds… enjoyable. I would highly recommend David McDermott Lexus of New Haven and especially ...
Had a great experience buying a new ES350 from this dealership today. I worked with John Keklik who was terrific. Professional, fair, prompt, honest and customer centric. Seemed like their goal was to make it easy for me. A great combination made for a great new car buying experience.
Our salesman Dave Julian made the buying process extremely smooth and was prompt with assistance and the return of documents, helped make a great deal for us!
John K and management are great. Easy to deal with, no hard sell or hassle. Like a mom and pop dealership should be!!
Very good people that deliver great results!
I Had a great experience with my car purchase. Dave help me out in every way he could and I really appreciate it.
John Peschell our sales person did his usual great job - 4th car purchase from him so far. Fast, easy, professional with no pressure sales. Crystal in finance got us a better loan rate and all paperwork complete in under 15 minutes!
I rarely leave reviews and HATE car shopping even more. McDermott (John K) made this a seemless experience from start to finish. No one hastles you, John answered all my questions and I had a lot on his day off and on a Sunday when the dealership is closed. My vehicle was ready when I arrived with a huge bow on it. I highly recommend McDermott and all their staff.
Great experience, here! John K. was incredibly helpful and made for a very smooth process. Would certainly recommend!
I just picked up my new car and I cannot say enough about Dave (sales) and Crystal (finance). I showed up with a very loose idea of what I wanted, and Dave listened to everything I said and helped steer me towards the perfect vehicle! He then went above an beyond to make the numbers work out the best way possible. Aside from the business end, I genuinely enjoyed the time I spent working through this process. Crystal was also fabulous. There was no hiccups. The paperwork was ready and fully explained at signing. These guys are great! So glad ...
Crystal and John were super helpful, they made the transaction easy and found me the most affordable payment. Great prices and very professional workers.
No hard sell. Everything was explained. Very good communications with all the staff. Only drawback is that I have to wait for a second key fob (due to chip shortage). Hopefully, that will not be a long wait. Would buy again from this dealership.
Anthony was AWESOME. Anthony Faustini really was fantastic. Picked up my 2023 ES350 today. Anthony has a no pressure style. Gave my husband and I a Lexus 101 course on the brand. Was patient as we test drove two different models. The deal went very smooth. Very fair. Crystal was excellent in finance and Ryan was an expert on the technology side. Couldn't be happier with our new car and our experience.
We had a wonderful experience!! Dave Julian is one of the nicest most easiest person that we’ve dealt with over the years. And we bought quite a few Lexus. He was very efficient in making our experience the most pleasurable. What a nice person. He really took the time to explain everything in detail. No stones were left unturned l. Lol. He even bought lunch which was a pleasant surprise. I will recommend him to all our friends. Over all a wonderful dealership!! Thanks again for my beautiful truck
John Peschell was the salesperson that worked with me with the sale of my vehicle. What an absolute pleasure to deal with. Knowledgeable and courteous. He and the Sales manager made car buying a fair and pleasurable experience. This is my second 460 GX from McDermott. There is a reason I'm a return customer!
John Peschell, in sales, made car shopping one of the best we have ever experienced. Easy-going, informative, communicative and personable. When shopping at David McDermott Lexus, be sure to ask for him!!
Anthony F. Is great to work with. Highly recommend him!!!
I had a very positive experience with David McDermott Lexus of New Haven and would highly recommend them. I worked with John Peschell and he made the entire process very easy, and even delivered the car to us up in MA. Everyone at the dealership was helpful, worked with us on all aspects of the purchase delivering what we needed, and we’re never ‘pushy’. Thank you for making the purchase of this new car a positive experience!
An extremely pleasant car buying experience. Rob, our salesman, was very personable and professional. My first visit I was “just looking “. Even though the vehicle we wanted was very hard to find, he still invited me to take a test drive. Right model but not the color we wanted. We came back the following week to explore our options. He checked what was on the way in and one was exactly the model and color we wanted. These days most everything is sold before it even arrives but this one wasn’t spoken for yet. And even though it’s ...
Dave was timely, went the distance, followed through on commitments, excelled in communication, and was very personable. Seamless purchase!
Anthony was thee best salesman ever!! He made sure we got what we wanted, he didn't force anything on us and he even sent pics of cars to us that we might be interested in! He has a great personality to go along with he witty disposition! Thanks Anthony! 😊
Normally, my wife hates to buy a new car but we had a great experience at McDermott Lexus. Jeffrey Benton was our client advisor. He was fantastic. No pressure, just information about the differences between the models we were looking at. Addtionally, as a nice touch, when we picked up the car, it was out front with a big red bow on top. My wife loved that. Nathan was fantastic at showing my wife how to use all the features in the car. Overall, a great experience.
Mr. Jhon, thank you very much for your invaluable attention, I am very grateful for the Lexus obtained with you, despite the rain you showed us several cars and until I was pleased, it was very attentive to my needs I recommend it in advance very grateful !!!
Jeff B was awesome no pushy salesman pitch! Crystal in fiancé was quick knowledgeable an very courteous!
Staffs are very accommodating. Excellent service and very friendly environment. I got my first Lexus NX350 there and the car is absolutely beautiful. Anthony is very helpful and friendly type of guy in going through the process of getting the car. Nathan is very savvy in showing how the car and infotainment work. A great place to get Lexus. I highly recommend it.
Compared pricing for the replacement of a side view mirror with several auto body shops in the North Haven/Hamden area and McDermott saved me over $100. These automatic mirrors are NOT cheap and I was surprised and happy that McDermott was so competitive. The repair was quick, took only about one hour and I waited in a very comfortable lounge with internet accessibility.
I didn’t ever really consider a Lexus before, but as Toyotas aren’t readily available, I decided to give it a try. I am very very glad I did. This vehicle is extraordinarily comfortable, has easy to understand tech, AND everyone at the dealership made me feel like I waskk the most valuable client ever. I Highly recommend both Lexus and the McDermott dealership.
Everyone at McDermott was easy to work with. Especially Anthony who was able to get me into my dream white Lexus for a monthly payment I am happy with. Thank you!
Bought a 2022 NX450h+ from Tony Z. Great experience, Tony made things easy and was very helpful throughout you won't go wrong working with him. The rest of the staff/managers were also very helpful when we went to pick it up. Will definitely buy my next Lexus from here!
I had the best experience buying my IS500 here than in the past 15 years buying a car locally in my own state. I highly recommend the sales team here to anyone looking to buy a car. Especially from Dave Julian . He made the process seamless and easy for me. Best lexus dealership i’ve ever been to!!
Bought a new Lexus from Dave Julian in Oct 2022. Had excellent out of state purchase experience. Negotiation was straightforward, no surprises at the end even though I waited 4 months before the vehicle I wanted was available for sale. Dave helped overnight paperwork to me so I didn't even need to visit dealership in person. Dave also helped coordinate transport of the new Lexus onto semi truck that I had separately arranged to deliver the new Lexus to me in a different state. Supply chain disruptions have transformed the car buying experience in 2022, but Dave Julian and David McDermott Lexus ...
Went to David McDermott Lexus of New Haven to look at a car last week and if it wasn’t for coming late that day I would’ve left with the car that same night!! Came back the next morning and left with the car that I wanted and had been looking for. Dave helped us out and he was phenomenal! I went with my 2 kids, one is 8 years old & the other is 4 month old and everyone knows how hard it can be going anywhere with children, Dave and the rest of the staff there made me, my significant ...
John went above and beyond to help me find the perfect car (and waited for it with me). He never pressured me into getting what I didn’t want color or model-wise and was extremely patient and kind. Couldn’t have asked for a better salesperson! Great and smooth overall experience 😁
Great experience buying my Lexus. Talk to Anthony and he will handle the deal very well and is a wealth of knowledge about the brand.
Just leased a 2022 NX250. Dealt with anthony Faustini which was extremely easy and pleasurable. Anthony was looking for just the right vehicle which he knew what I wanted. The process took well over 6 months but anthony never gave up I have gone to anthony on two prior occasions and I sent my daughter and son as well. I will always go back Also Greg and Chrystal were professional and most knowledgeable Service has always been fast and easy to make appointments Lastly Ryan was also most patient with me who knows nothing about technology Would not hesitate to go back
Tania is very efficient, very friendly and an excellent person.
Great Lexus dealer. Efficient service. Kind & considerate service people.
I believe that the staff and customer service is absolutely fantastic. The servicing of the vehicle was done in a timely manner and I am a very pleased customer.
Tanya did a phenomenal job in the service department, car looks wonderful
Went to McDermott for an oil change and walked out with a 2022 Lexus IS 300. Rob Semack was great in walking me through the process and Crystal Carrano got me approved quickly. They were both patient with me and provided great customer service !!
I purchased my 2022 Lexus GX 460 from David McDermott Lexus of New Haven this week. Anthony Faustini, Greg Razzaia, and all of the staff at Lexus were very kind and accommodating to my family and I. They made the experience worthwhile. We are excited to drive our new GX! 🙂
I had a great experience purchasing a new 2022 Lexus GX460 at David McDermott Lexus. Anthony Faustini was a very insightful and supportive salesman, and he was always communicative. Furthermore, Greg Razzaia helped ensure I was satisfied with my purchase, and both individuals made the process smooth and seamless.
Outstanding service, they value their customers and it shows. They will continue to have my business.
I absolutely had awesome experience at David McDermott Lexus. I picked up my 2022 Lexus GX460 today . Anthony the salesman was great and not pushy. Crystal got us in and out . Nathan the technician was very patient with me and did a great job explaining how everything in my car works.I would recommend McDermott Lexus to anybody who is looking for a car.
Best car buying experience I’ve ever had. Fabian, my salesman went above and beyond to make sure I took delivery at the time I needed to. Crystal, the financial service manager was a tremendous help by streamlining the process and making it extremely fast and simple. Thank you to all staff. Your kindness is truly appreciated.