Customer Testimonials
John an awesome saleman. Took care of my mother. Bought a brand new 2025 nx350.
I just had a terrific experience buying a new Lexus from Anthony Faustini of David McDermott Lexus of New Haven. It was a very easy and pleasant experience. Anthony was knowledgeable and made it all simple. I couldn’t be happier!
I was searching for an RX 350 for my 85 year old parents, who had a long list of requirements (fully optioned as well) and were firm on the price they were willing to pay. This was NO easy task! My neighbor, who had just purchased a pristine, yet previously loved RX 350, suggested I contact Anthony Faustini from this dealership. She praised her experience with him. From our initial introduction, Anthony was not just good but exceptional. He did not try to "up sell", or "under sell" us. Rather, his concern was that we take our time and ...
My parents and I had a great experience buying a Lexus NX360 today. Anthony was helpful, friendly, kind, and patient with my parents who do not speak English as their first language. He also explained the car control functions to us. Overall, great experience and I’d recommend!
Really good service department. Fast, friendly, and quality work.
One of the best car buying experiences! The credit goes to the whole team, starting from Bryanna who reached out to us right away after our online inquiry, to Bill who was treated us with utmost coutesy and without rushing us though it was time to close the dealership, John for helping out, and finally and most importantly to the finance manager, Jim for making this car purchase one of our best experiences ever. It was our first Lexus purchase and after this experience I am sure not the last one. Thank you again to everyone.
Bought our new 2024 RX350 David McDermott Lexus of New Haven. We worked with Anthony Faustini through the whole process. I’ve dealt with many dealerships in the past and I can say dealing with Anthony was the smoothest sales interaction I’ve experienced. He got us a deal we was happy with and made everything fast and easy. Highly recommend 5 stars. Happy wife happy life.
After reading some recent reviews, this may seem like a repeat. I was meeting old friends for lunch in New Haven when an oil hose broke on my 2008 RX350 causing all the oil to empty out. We got the car towed to McDermott Lexus at about 3 in the afternoon. Tanya, the very attentive and attentive service person, took charge and we were able to get the car repaired and be on our way in about two hours. Couldn't ask for better attention. Many thanks
Great experience. John Keklik took excellent care of us and our needs. We are very happy with McDermott Lexus.
Our experience buying a 2024 Lexus RX350 from McDermott Lexus was excellent. We worked with Anthony Faustini throughout the entire process. Anthony was very knowledgeable, friendly, and professional. He was upfront and honest and made us feel comfortable. Anthony took the time to show us the different RX350 models and answer all our questions. More importantly, he did not apply any pressure on us to make a purchase. The sale was seamless, and we drove away the same day with our new RX350. We give McDermott Lexus a five-star rating and highly recommend you deal with Anthony if you are looking ...
I leased an Es350 today and Anthony Faustini took care of me. I have to say he was awesome! We couldn't have gotten a better sales rep. He was very thorough! He was also very pleasant to work with.
Excellent service by John K!!!
Our recent purchase of a Lexus from McDermott was a totally awesome experience! Charles Dukes Jr. completely advised and guided us through the process with utmost concern, expertise, and efficiency, accommodating all of our needs. The teamwork demonstrated by each department was remarkable and seamless. Highly recommend this top-notch dealership!
I was finally able to track down the beautiful Lexus gx over trail plus. Anthony Faustini was a huge help procuring the vehicle and keeping me updated on its process as it traveled through the system. He was great explaining all the new features of the truck. Love the car and had a great sales experience with Anthony.
Our recent purchase of a Lexus from McDermott was a totally awesome experience! Charles Dukes Jr. completely advised and guided us through the process with utmost concern, expertise, and efficiency, accommodating all of our needs. The teamwork demonstrated by each department was remarkable and seamless. Highly recommend this top-notch dealership!
greatttt
I drove my new Lexus home yesterday and couldn't be happier with the top notch service that was provided by John K. He was a pleasure to work with, answered all of my questions and went above and beyond to make this car buying process exciting and smooth! Highly recommend McDermott Lexus and John K to anyone looking to join the Lexus family!
John K. was a pleasure to work with. He made the car buying process very easy and fast. Also surprised us with a giant bow when we picked it up! Thanks John and the entire McDermott Lexus staff. We love our all new GX 550!
We just completed our third Lexus SUV purchase from David McDermott Lexus of NewHaven. With each purchase, Anthony Faustini skillfully explained all the available options and features of our new car. We are really pleased with our purchase and the many years of servicing McDermott has provided on our vehicles.
While traveling from Massachusetts to Georgia I had a 2008 RX 350 showing serious warning lights. I contacted the closest Lexus dealer, which was McDermott of New Haven. They diagnosed the issues very quickly after the car was towed to them. This prompt attention was much appreciated. Dan and the rest of the team were great to work with, my problems were resolved and I resumed my trip.
John K was AMAZING!!! made a new car purchase easy and quite fun. His professiolism is unmatched. He is beyond knowledgable and courteous. I had follow up services which he made simple and easy. I will never do another car ourchase w/ anyone other then John K. He is the best!!!
Impressed. Bought a new Lexus here! Friendly environment
John at McDermott Lexus was incredible to work with. He was able to get me a great deal on an is350, packaged and ready to go with a bow! It can be tough to find honest salespeople but John will treat you right and make sure you have a very fair and welcoming experience when picking up your next Lexus vehicle.
John at McDermott Lexus was incredible to work with. He was able to get me a great deal on an is350, packaged and ready to go with a bow! It can be tough to find honest salespeople but John will treat you right and make sure you have a very fair and welcoming experience when picking up your next Lexus vehicle.
Anthony Faustini, you couldn't get a more caring and honest salesperson. He's knowledgeable and professional in his approach with impeccable follow through. What more can I say? Ask for Anthony, you won't be disappointed!!
Great experience purchasing NX hybrid, John Peschell spent close to 4 hours with us trying to find a car that would fit our needs and budget, and finally was able to locate one! Definitely recommend John!
Recently purchased a 2024 Lexus RX350H from McDermott Lexus in East Haven. The process was exceptional and they listened to my concerns and negation was simple. My sales professional (Rob Semack) was a true pleasure to work with. He worked with us and explained the key car features. His follow up skills after the sale are also great. I made a new friend in Rob…
John Keklik was a wonderful salesman to deal with. He was friendly, knowledgeable and professional. He answered any questions we had. We love our car and would recommend John to anyone looking to purchase a used car. We Love our Lexus. It was a great experience.
6 month service. Oil change and tire rotation. No issues. Excellent service as usual.
Nothing but amazing and professional service from the entire team. I want to specifically call out Anthony F. and Chris L. for making my wife's and my visit welcoming without being pushy. The car sold itself.
McDermott Lexus staff are so professional and courteous. They go the extra mile to ensure complete satisfaction. I was thrilled to see the big red bow with my name on the sign next to car I purchased!!! I especially want to thank John Keklik for his responsiveness, professionalism, and patience as he made himself available for every inquiry and responded to all my texts regarding my Lexus from day one. Thank you John, you are the epitome of excellence. You made my purchase very easy and seamless.
Have bought several Lexus vehicles from McDermott , ALWAYS a Terrific experience
Just had an excellent experience buying a certified used Lexus from John Kelli’s of McDermott. From my first phone call to inquire about the availability of the car, through driving it away Only a few short hours later, the team at McDermott could not have been more professional and responsive. I got a great car at a great price, and the process of purchasing was seamless and amazingly fast. I would definitely recommend, and would return to this dealership, even though it’s quite a distance from my home… Kudos to John Kelik and his team for making this ...
Anthony Faustini was amazing to deal with from the day we walked in to the day we left. He was informative, not pushy, funny and made the whole experience pleasurable.
Anthony Faustini was amazing to deal with from the day we walked in to the day we left. He was informative, not pushy, funny and made the whole experience pleasurable.
I had an amazing experience at Lexus and it’s all because of Anthony Faustini! Right when my brother and I were greeted by him, he gave us the royal treatment. It’s apparent that he genuinely cares for every customer. When you leave the dealership you receive more than just your car, you get a family, too!
This is the best place if you are in the market for a Lexus. John K. is the best!!! Very knowledgeable and very helpful. Chris made the financing process so easy. And Greg was extremely helpful. I would definitely recommend. Thanks you guys!!!
Bought our first lexus today and had an amazing experience with Paul Colicci helping us find the perfect vehicle! Paul was patient and knowledgeable. He took the time to answer all our questions and worked with us to ensure they we left the dealership as happy Lexus owners. We want to thank Paul for all of his hard work and attention to detail. We would absolutely recommend Paul and the team at McDermott Lexus!!
John Keklik was great to deal with. We got the car we wanted after test driving many and going back and forth. He was very helpful and professional.
I purchased a beautiful used Mazda from the dealership on 5/28 and the process was smooth and effortless. My advisor Paul Colicci was professional and knowledgeable; he helped to guide me through the process effortlessly. I was very satisfied with my experience and purchase, and will look to Paul and the McDermott team for my future purchases.
Anthony Faustini is Fantastic, he is right to the point and knows his cars. I had a great experience with him and the whole staff at McDermott Lexus. If you want a seamless transaction call and ask for Anthony he will work for you and try to get the best price and best car suited for your needs.
What’s not to love about our new to us, pre owned Lexus CT 200H F Sport, absolutely meticulous condition. Thank you to Paul for the excellent service from start to finish! We drove out the same day with our vehicle! Paul we hope to be back real soon for the next one! Thank you, The Rosa’s
Knowledgeable & friendly staff (but not much wiggle room for negotiations). Would still highly recommend.
I would give Anthony F more stars if I could! If you are in need of a new car please see him! Anthony was patient, kind and truly worked with my husband & I while we made a decision! He is extremely knowledgeable! The entire team there was extremely kind as well! I’m so happy with my new 2025 Lexus NX!
Sales people were courteous and pleasant to work with.
WHAT A GREAT PLACE!!!! HAD THE BEST EXPERIENCE HERE WITH JOHN, GREG AND JACK!!!! I HAVE BEEN IN THE CAR BUSINESS FOR OVER 35 YEARS HAVE PURCHASED ALOT OF VEHICLES, THIS WAS THE BEST!!!! EXPERIENCE FROM BEGINNIG TO END!!! GO SEE THESE GUYS AT MCDERMOTT LEXUS, YOU WONT BE DISSAPOINTED!!!!! TRUE PROS!!!!!
Anthony Faustini was a pleasure to work with, very professional and personable, and we had excellent service for our purchase of a new SUV. I would definitely recommend this dealer and especially Mr. Faustini.
Looking for a new car I stopped by in several places, and McDermott Lexus was the best! Nice, very welcoming office, friendly staff. My advisor- Paul Colicci - was very friendly and professional, you wouldn’t feel like talking to sales rep, but rather to someone who wanted to help you with your purchase and be happy. He not only took care of my new car, but also helped to deliver old one to CarMax. I would definitely recommend this dealership to my friends!
I got the NX i wanted last week. Thank you to Paul Colicci for being accomodating and patient with me. He made the buying process a breeze. Great buying experience!
Just a wonderful car buying experience with fantastic staff, including and especially John our sales associate. Next time we are in need of a car we will certainly be back.
I've enjoyed doing business with David McDermott Lexus of New Haven over the years, purchasing my second Lexus RX 350 with the help of Anthony Faustini. Anthony took the time to understand my purchasing needs and searched until he found the best option(s) available. Pricing on both vehicles purchased and trade-in value provided were exceptional. When I'm ready for my next vehicle I'll be purchasing with David McDermott Lexus of New Haven because of the excellent customer service and quality vehicles they have on-site, both new and pre-owned/certified. Thank you.
Had an amazing experience at McDermott Lexus, I got myself a 2024 RX500h F Sport & I love it. The staff offered a great customer service, Paul Colicci was so helpful & I couldn’t have had a better experience while also walking out with the exact vehicle I wanted!
I recently purchased the NX350H from Tony Z and had a great experience! He was easy-going and respectful throughout the process, which was especially appreciated as it was my first time purchasing the car on my own. He wasn't pushy at all and made the entire process smooth and easy. Everyone else I interacted with at the dealership was also friendly. Overall, it was a great experience.
We walked into McDermott Lexus late on a Saturday afternoon, in fact very near to closing time. Our goal was a short visit to check out some Lexus hybrids – both sedans and SUVs – speak briefly with a representative, and collect some informational literature on the cars. Anthony Faustini cordially greeted us and asked if he could be of help. He immediately put us at ease. His approach was professional, affable, relaxed, and courteous and gave no indication of urgency given that closing time was fast approaching. Throughout our visit we felt no pressure and heard no rapid-fire sales pitch. So ...
Thanks!!! (John keklik) Thanks to this special seller I was able to get my desired vehicle with the best service. I recommend them 100 percent!!
My husband and I recently purchased a car from John Keklik, which was an excellent experience. John was knowledgeable, friendly, and patient during the entire process. He answered all our questions with a smile and went above and beyond to ensure we found the right car for our needs. The car we purchased was in excellent condition, and John provided me with all the necessary paperwork and information. I highly recommend John Keklik to anyone in the market for a car. He is a true professional and a pleasure to work with. Thank you, John, for making our car-buying experience ...
My husband and I recently purchased a car from John Keklik, and I must say it was an excellent experience. John was knowledgeable, friendly, and patient during the entire process. He answered all our questions with a smile and went above and beyond to make sure we found the right car for needs. The car we purchased was in excellent condition, and John made sure to provide me with all the necessary paperwork and information. I highly recommend John Keklik to anyone in the market for a car. He is a true professional and a pleasure to work with. Thank ...
I want to give Rob Semack a ⭐️⭐️⭐️⭐️ shout out. I had been looking and looking for the car I wanted and Lexus of New Haven had it in inventory at an incredible price. I was an out of state buyer from Maryland and Rob made this the easiest thing ever. We worked over FaceTime, text, and phone, from when I saw the car on 4/16 and I showed up to pick up the car 4/17. Rob had the car charged to full, waxed cleaned and in the showroom, paperwork ready to go and I showed up 3 hours early unannounced. Not only that ...
I recently bought a new 2025 Lexus NX 250 at McDermott Lexus of New Haven. They have a well coordinated seasoned staff from sales to finance to technical support. It was my best new car purchase experience ever!! There was no pressure or stress to buy throughout. My Sales Client Advisor Paul C. was very understanding of my needs. He had excellent product knowledge and provided me with very good model type suggestions to meet my needs. Chris in finance clearly explained all the available extended warranties and service add on options (again no pressure). Lastly, their tech support expert Ryan who ...
Where do I begin?? This was a great experience! I purchased a IS300 AWD 4/11/24. It was an absolute pleasure working with my new car guy, JOHN KEKLIK. From the second I stepped foot in the parking lot of the dealership, John approached me & was very helpful. He seen what I had my eyes on & made it happen for me! He walked me through everything I had to do with my current car & insurance. I asked him tons of questions, not once did he make me feel like I was a bother! He was very knowledgeable & professional. ...
I just had a visit at the McDermott Lexus Dealer and met with John Kelik. He was the most professional courteous kind person that you could ever meet answered all my questions took care of all my concerns followed up with me and made sure that All my questions and concerns were met. I would personally recommend anyone of buying Alex to see John when they go to the dealers the staff there are very courteous and will go out of their way to take care of your needs.
Bought my hybrid from John Keklik,great after sales service. As. snowbird,my car is not driven for 3 months;my concern was that,even with the trickle charge for the auxiliary battery,that the hybrid battery of my UX would discharge and die.I called John,he said call Ryan,tech specialist,he'll know.Within the hour,John called me back to say he spoke to Ryan and said it's not a problem.Then Ryan returned my call to also reassure me ,telling me they've had UX's sitting in the lot for six months with no ...
My wife and I picked up our new 2024 ES350 Lexus on Monday afternoon 4/15/24. The entire sales experience was excellent. Paul Colicci was our sales representative. He was very knowledgeable of each type of vehicle in stock. He catered to our needs and was very professional. I love the vehicle very much and I am very happy with how Paul conducted the sale. I definitely will recommend McDermott Lexus and recommend Paul Colicci as the person to contact! Craig Crandall Waterbury,CT
Today we picked up my wife’s new RX 350 FSport. It was recommended that I see Anthony Faustini who has been at McDermott for the last 8 years. From day one, Tony could not do enough to make sure we test drove all the possible RX Models, his knowledge and patience in describing the nuances of each vehicle was second to none. His sincerity in wanting to make sure our final choice was evident in the time he spent with us. We had purchased the first model year of the RX 350 then drifted to the European car route for a number ...
April 11, 2024. I visited the Service Department concerned about my 2015 Rx 350 delayed transmission shifting. Service Advisor Tanya accepted the vehicle for service and provided a NX loaner vehicle. Upon my return, Technician Andrew road tested the vehicle with me driving and everything was fine. Andrew answered my many questions and I left the Service Department very satisfied. Thank you McDermott Lexus.
We received our TX350 premium today and I wanted to give a referral for those interested. If you are in the northeast part of the country I highly recommend you reaching out to John Keklik at David McDermott Lexus in New Haven, CT. If you have been reading the posts asking about discounts off MSRP, John most likely took a picture of his business card and posted it there. I have been looking since December, and have contacted dealers in my local area (Pittsburgh),my state (PA), and surrounding states. None of them came close to what John was able ...
Car Salesman John Keklik had a great attitude and fantastic work ethic. Pleasure of coming to a Lexus Dealership that makes me want to purchase a car unlike another dealership that I went to previously. John was very knowledgeable and kept me up to date on the NX350 that I wanted. Not only that, he let me and my father test drive the vehicle and took it out the lot in less than 2 hours. Great dealership!
Second car purchased here. Great experience both times. Paul (client advisor) was very helpful and guided through the process. Would purchase here again in the future.
Before I begin saying all that is great about my new car, I want to personally thank the professional salesman that made it all happen and that is John Keklik! I have brought and leased many cars in my lifetime and John is one of the very few who was authentic, stayed true to his word of not pressuring me and honestly listened to what my concerns were financially as well as working with me to get me to where I wanted to be in my monthly lease payments. The lease on my Jaguar F Pace was about due and ...
Great sales people and service!
Just recently purchased my new RX350 and Anthony Faustini made this the easiest car transaction ever! He was a pleasure to work with, answered all my questions, and was very efficient. I had an amazing experience purchasing my new car.
My husband and I just purchased a 2024 Lexus Rx 350h. Our Advisor, Rob Semack was excellent. He was an active listener and helped tailor our needs and preferences to a car we selected. He was flexible and responsive to the specific requirements in a car that met our needs. Rob had a positive attitude and devoted much time in reviewing the basic functions and options upon purchase of the car. Rob always made us feel respected, confortable and valued in a non pressured atmosphere.
Hi - I just bought my 2nd car at McDermott Lexus and love my new car. My sales rep John K. was great. He made the whole process so easy, explained car choices, financing options and car details. It was so effortless. I am very happy with my fully electric RZ. Thanks John!
My wife was overjoyed when she saw her brand new Lexus with a big huge red bow, what a fantastic purchase experience! John was a great salesman and made every part the transaction worry free
Second Lexus I purchased from Anthony Faustini in the past 2 years. Can’t say enough about Anthony and the purchase experience. I went back to Anthony because of the great first experience with him. No pressure sales. Anthony knows his stuff and works to get you the best deal he can. Definitely recommend going to see Anthony for you next purchase. I couldn’t be helper. Also, special thanks to Greg who helped in the first purchase and with this second purchase. Great team at McDermott.
Yesterday we purchased our fourth Lexus, first one from McDermott Lexus. The experience could not have been smoother, even with us traveling from New York to make our purchase. Our salesperson, John Keklick, was great. John was very knowledgeable about the vehicle and answered any of our questions quickly and with ease. Chris in finance was also very helpful and friendly. We would highly recommend McDermott Lexus of Nee Haven.
My husband and I had a wonderful experience with John Keklik this past week. He and his team at McDermott were exceptional and professional. John was so helpful and attentive we bought two cars! We will definitely recommend him to our friends and family!
I wanted to say Thank you to Ryan Mariano for bringing my all weather mats and helping me to better know my new RX350H Lexus! He helped me to link up my garage door to my vehicle. He was very helpful in setting up different things in my car to make my life easier. I JUST LOVE MY NEW LEXUS ! ❤️
Today I bought my first Lexus. My sales associate Paul Colicci provided the absolute best car buying experience. He was friendly, knowledgeable and happily answered all my questions. At the end of the appointment Paul walked me through the vehicle features, and helped pair my phone. 5 star service! In fact, everyone on staff made my husband and I feel welcome. Thank you Sales Associate Paul, Sales Manager Jim and Chris in Finance for making today so enjoyable. I will recommend David McDermott Lexus of New Haven to anyone in the market, and I will absolutely be a repeat customer when ...
I recently worked with John P and Chris in finance to lease a new vehicle. John is very laid back, never made me feel rushed and the process was extremely comfortable!
Great experience with McDermott Lexus, especially Rob Semack who made the purchase of our 2022 ES 350 very pleasurable. He is the consummate professional who went out of his way to accommodate our needs. We recommend this dealership to anyone in the market for a Lexus.
Just bought my first Lexus here. Best car buying experience ever for me. Anthony Faustini was great to deal with. Very professional and personable. No hassle, no pressure, excellent price and trade allowance.
This is my 5th Lexus RX that I purchased through David McDermott Lexus. Every experience has been a pleasure. No hassle, no haggle. Best price up front. I've experienced other dealers... There's no comparison. Simply great!!
We just bought a Lexus RX from Anthony Faustini and had a fantastic experience! Everyone at the dealership was honest, helpful and worked with us to secure a loan. It is the perfect car for our growing family and we LOVE it. Thank you 🙏🏼
Just purchased a new Lexus and the experience was smooth and very easy. I worked with John Keklik who was just amazing. He found the car I was looking for, got back to me immediately, was great communicating during the process and was just an overall pleasure to work with. John Keklik is the guy you want to see. No pressure selling at all. Pick up was very smooth and out the door in an hour. Entire staff from John Keklik, Jim Millhouse and Chris Lucatino in the business office truly made this car buying experience an excellent one. Thanks ...
I purchased a pre-owned Audi Q5 at the end of December and worked with John Peschell who was so wonderful. He was very straightforward and helpful and made my car buying experience so easy and not stressful at all. The entire dealership was also very friendly and courteous when my husband and I were there. The head manager of the dealership was very accommodating and so easy to work with as well. I would highly recommend John and this dealership to anyone who is looking to purchase either a new Lexus or a pre-owned vehicle. Their pre-owned selection is on ...
Go see John Keklik for all your new and preowned car needs
Very friendly and straightforward
Trying to contact a service advisor about my older Lexus.. Called 4 Lexus dealers , either waited forever and then voicemail, or a scheduler who knew little. Called McDermott and was able to speak directly with a service advisor who I rated 5 stars- understood my questions, great technical knowledge, and was very honest with helpful advice and no service sell. If I were closer I would use McDermott.
This was the easiest car transaction I’ve ever had. Anthony Faustini was a pleasure to work with, answered all my questions, and was very transparent. I had an amazing experience purchasing my new car. Thank you Anthony.
I bought my first Lexus resently from David McDermott.The staff were very friendly and Giovanni was the best dealer.He was very accommodating to our needs and very helpful and friendly. If you need a Lexus this is the place and ask for Geovanni !! You will not regret ! If i can i would love to give 10 star not 5 🙂