Customer Testimonials
John went above and beyond to help me find the perfect car (and waited for it with me). He never pressured me into getting what I didn’t want color or model-wise and was extremely patient and kind. Couldn’t have asked for a better salesperson! Great and smooth overall experience 😁
Great experience buying my Lexus. Talk to Anthony and he will handle the deal very well and is a wealth of knowledge about the brand.
Just leased a 2022 NX250. Dealt with anthony Faustini which was extremely easy and pleasurable. Anthony was looking for just the right vehicle which he knew what I wanted. The process took well over 6 months but anthony never gave up I have gone to anthony on two prior occasions and I sent my daughter and son as well. I will always go back Also Greg and Chrystal were professional and most knowledgeable Service has always been fast and easy to make appointments Lastly Ryan was also most patient with me who knows nothing about technology Would not hesitate to go back
Tony Z was so helpful with no pressure. Responded to all of our questions quickly and accurately. Crystal was very efficient with all of the financial aspects of buying our new Lexus. Was honestly the quickest and easiest experience we ever had buying a car. Would highly recommend.
Tania is very efficient, very friendly and an excellent person.
I believe that the staff and customer service is absolutely fantastic. The servicing of the vehicle was done in a timely manner and I am a very pleased customer.
Tanya did a phenomenal job in the service department, car looks wonderful
Went to McDermott for an oil change and walked out with a 2022 Lexus IS 300. Rob Semack was great in walking me through the process and Crystal Carrano got me approved quickly. They were both patient with me and provided great customer service !!
I purchased my 2022 Lexus GX 460 from David McDermott Lexus of New Haven this week. Anthony Faustini, Greg Razzaia, and all of the staff at Lexus were very kind and accommodating to my family and I. They made the experience worthwhile. We are excited to drive our new GX! 🙂
I had a great experience purchasing a new 2022 Lexus GX460 at David McDermott Lexus. Anthony Faustini was a very insightful and supportive salesman, and he was always communicative. Furthermore, Greg Razzaia helped ensure I was satisfied with my purchase, and both individuals made the process smooth and seamless.
Outstanding service, they value their customers and it shows. They will continue to have my business.
I absolutely had awesome experience at David McDermott Lexus. I picked up my 2022 Lexus GX460 today . Anthony the salesman was great and not pushy. Crystal got us in and out . Nathan the technician was very patient with me and did a great job explaining how everything in my car works.I would recommend McDermott Lexus to anybody who is looking for a car.
Best car buying experience I’ve ever had. Fabian, my salesman went above and beyond to make sure I took delivery at the time I needed to. Crystal, the financial service manager was a tremendous help by streamlining the process and making it extremely fast and simple. Thank you to all staff. Your kindness is truly appreciated.
My experience at McDermott Lexus was amazing! John P. was my salesman. He was professional, and friendly. He listened to me and respected what I said I needed and wanted in a new car. He worked hard to make sure I got the car that fit me the best. Crystal C. was my financial service professional. She did an awesome job with my financing and found a lender who offered me a lower interest rate than I was expecting! Also, I want to thank Jim M. for making sure I was taken care of. I will definitely have a long ...
I recently traded in my 2021 lc coupe for a 2022 lc convertible. Everyone I dealt with was very helpful and professional. From sales manager Greg Razzaia, trade-in specialist Ryan Savage, salesman Jeff Benton and business manager Crystal Carrano they all provided thorough and excellent service. I would highly recommend McDermott Lexus to anyone looking to purchase a new or used vehicle.
Landed here by happenstance when a dealer closer to home didn’t have any vehicles available to test drive. Got connected to Anthony - great guy! Easiest car-buying experience of my entire life. Anthony is proactive but not pushy. He is honest, thoroughly asked about my needs, and did the opposite of trying to upsale. Straightforward purchase. Then surprised us at pickup with a personalized bow display to make my day!
This was the easiest and most enjoyable car-buying experience of my life. We were connected with Anthony. He is a great guy who took the time to ask questions about my needs. Not only was he not pushy, but he did the opposite of up-selling. I have a beautiful RX350 and will go back again in a heartbeat.
excellent. great people
I can't say enough about the wonderful experience of purchasing a Lexus from McDermott. Our salesperson, Anthony Faustini, was true gentlemen who made the process of buying our new Lexus at great price simple and truly enjoyable. All of the staff were great to work with, especially Crystal, the business manager. Going through the final paperwork when purchasing a car is typically the worst part of the process with lots of pressure for the added warranties, etc. Not with McDermott, where Crystal went through the options with great explanations and without the high pressure sales. Overall a great experience ...
Really enjoyed buying my new Lexus at New Haven location. We already knew what we want so we came ready to finalize the steps to purchase the vehicle. Staff was very helpful; we aligned everything in one session, and I came to pick up my car on Saturday. We felt very comfortable and welcomed in the shop, area and people are really nice. One recommendation for the staff is to be more informed about the vehicles that are available in the shop - the features etc. Thank you, Dave, for your help.
I should start by saying looking for a good used vehicle was alot harder than I thought, going from dealer to dealer and having to listen to the same sales pitch that I got tired of very quickly. Then came the experience I was actually looking for. Being that I was looking for an Acura, BMW, or a Lexus, I found myself at David McDermott in New Haven where I met Anthony Faustina. Anthony showed me a 2018 Lexus es 350 (which was actually what I was looking for in the beginning of my car hunt) and I waited for the pitch! ...
Great experience. See Rob Semack for your next car purchase!
5 stars! Excellent experience! Dave was a superb salesperson! He is very knowledgeable, and I did not feel any pressure. Dave has excellent communication and is very patient. He got me into a beautiful car, and I couldn’t be more pleased. I will be back and would recommend Dave and David McDermott to anyone looking for a professional and very smooth experience.
Have purchased several cars over the years, helpful staff and great service department
First time buying a Lexus. I had a great overall experience at Mcdermott Lexus. I would like to recognize my client advisor Rob Semack and finance manager Crystal Cerrano. I got a good price for my trade in. I would strongly recommend Mcdermott Lexus.
Working with Anthony Hyner in the service department was a real pleasure. He is thorough and honest which means a lot to me as a customer. There is no doubt that I will continue to service my Lexus vehicles there.
Professional, friendly, and real. I came into the dealership looking at at used Audi A5. Sadly I was not able to leave with the car, but that was not a result of the service I received here. I worked with Dave, who is a great guy and was incredibly helpful through the process. He took custom videos of the car before I came in to see it so I had an idea of what I was walking into, he was very transparent about applications and made sure to only allow the number of inquiries requested. When it comes time for ...
They are the best. Genuine, honest. Service is excellent and white glove. They stand on what they say. I admire and rare them first in the country
David (Sales department) was great he make sure I got what I really wanted and that I was happy with it. Thanks for the help. Overall I had a great experience at this dealership. Thanks Jen
Very knowledgeable and professional service dept great to deal with very accommodating. I will definitely return there for service
I have always had a pleasant experience dealing with courteous, professional personnel at McDermott Lexus.
I purchased my 22 Lexus Ux in June. Dave Julian was amazing. He was so patient in my back and forth trying to decide which car I really wanted. The communication was perfect and he kept me updated every step of the way. When I arrived at the dealership for delivery almost everything had been handled so in no time I was driving off the lot in my new car. I couldn't be happier with my purchase and the service I received. I can't forget to mention Crystal in the finance office who made all the paperwork as easy ...
Anthony is great! He’s ready to help, no matter it's finding the right model, showing new features, negotiating price, or working on paperwork. His efforts made our purchase easier. We had some issues with the license and address, he took time guided us step by step and thankfully we were able to make the deal. We all love the new car as it’s beautiful and very well made, and we appreciated the efforts Anthony put in during the whole process that we felt we were valued to their business. A big shout out to Anthony and David ...
Professional and caring. What more can you ask for?
Rob was awesome to work with! When I showed up for my appointment the car was ready to go. He made the whole process a breeze from start to finish. Right down to calling my insurance company to adding the new vehicle. He took his time and explained the car and process right to the end. Added bonus- Pulling up to get my new car with a huge red bow on it was so fun! I won’t go anywhere else ever again.
Anthony at McDermott helped me find my Lexus NX I purchased last week. He was great to work with and extremely personable. He understood exactly what I was looking for and did not push anything on me that I didn't want. He was a phone call away whenever I had a questions. The whole McDermott building was clean and filled with friendly staff. 0/10 recommend Anthony and McDermott Lexus.
Called all the dealerships in CT and McDermott was able to give me an amazing deal and get everything wrapped up in 5 days. Quick, easy and painless. Very transparent with the entire process. If you’re in the market call and ask for Tony Z, straight to the point. Highly recommend!!!
Called all the dealerships in CT and McDermott was able to give me an amazing deal and get everything wrapped up in 5 days. Quick, easy and painless. Very transparent with the entire process. If you’re in the market call and ask for Tony Z, straight to the point. Highly recommend!!!
I picked up a CPO Certified LX 570 this week from Jeff Benton. Jeff, and the entire staff is extremely professional. McDermott Lexus was one the original dealers here in the US - and it shows.
Jeff Benton is very professional, and the transaction was very easy. In a world where dealership shenanigans run high, McDermott Lexus meets the "very well run" test. Thank you Jeff for your help!
I would like to express my appreciation to Fabian G.., my salesman, who went above and beyond to make sure my purchase went as smoothly as possible. He responded to my questions even on his days off which I didn’t expect at all. He was respectful and attentive to all the questions I had. I would recommend this dealership and Fabian to anyone who seeks a new vehicle. Thanks again for all your help!
I would like to express my appreciation to Fabian G.., my salesman, who went above and beyond to make sure my purchase went as smoothly as possible. He responded to my questions even on his days off which I didn’t expect at all. He was respectful and attentive to all the questions I had. I would recommend this dealership and Fabian to anyone who seeks a new vehicle. Thanks again for all your help!
We had a seamless time from start to finish. Jeff made the process super easy and prepared me for everything I was going to need. You can tell he is definitely an expert in this industry! I ordered my car and it arrived about a month later. I was able to get one right away, but wanted to wait for a certain color and interior. We just got our new car and we LOVE it! Thank you Jeff!
My wife and I had a wonderful experience at Mcdermott Lexus. Dave Julian was the most professional, low pressured salesman I have ever had the pleasure to know. Not only was he accommodating in every way, Dave showed an amazing amount of patience with us senior citizens trying to get a handle on today's technology! Thank you David Mcdermott for having consummate professionals like Dave Julian on your staff! Sincerely, Bob and Kathy Darigis (purchaser of a Lexus RX 350 and loving it!!)
I came into the dealership a couple months ago looking to get some information about purchases a Lexus IS 300. Anthony was super helpful and answered all of my questions. Fast forward to yesterday when I came back ready to officially purchase my new vehicle and Anthony remembered me and my dad right away. We picked up where we left off in the process. Anthony made things easy and seem less. He wasn’t pushy or condescending as some sales people can be at times. My experience was a 10/10 and I would recommend this dealership and Anthony Faustini to anyone interested ...
On 7/13/22 I went to look for my third Lexus. I had spoken to Anthony Faustini on the phone & he put a hold on the exact car I wanted. Everyone was pleasant & they gave me a great deal. Drove away very happy. Love my new car.. will be back in a couple of years for my next Lexus. Thank you Anthony!
Anthony Faustini from McDermott Lexus made the whole experience from start to finish enjoyable, efficient, and quick. Anthony was very accommodating which is refreshing when buying a new car. He was very knowledgeable and got us the best deal. Can’t say enough good things about Anthony. Highly recommend going to McDermott Lexus and talking to Anthony.
Very happy first car/Lexus purchase. And I have to admit it won’t be possible without Anthony (Faustini). I had a test drive a while ago and decided to call for deposit after searching around… I texted Anthony some random Friday and he called me right away even it is not his working day! I had familiarize myself with the models but he was the one to consolidate my choice based on my needs. Being a first time car buyer, I came in with no knowledge about car purchase. I was nervous and hesitant just about everything. Anthony was ...
Worked with Jeff Benton he helped me with my decision and worked a great deal
Anthony Faustini was our Client Advisor - he was great to deal with and made the purchase of first Lexus a very pleasant experience.
My husband Bryan and I had an outstanding experience at McDermott Lexus all thanks to Crystal and Dave! They were always so easy to reach and always answered our questions quickly and efficiently. Not to mention, extremely professional! They listened to what we wanted and they made it happen! If you’re looking to buy a new Lexus at McDermott look no further!
Dear Anthony, My husband and I want to thank you for the excellent professional experience we enjoyed with you recently at the McDermott dealership. We are snowbirds and Lucille gave up her lease last November, so we were in need for a car to buy this time. We had viewed car dealer lots and looked on line and decided to explore the Lexus nx350. We called from Florida and spoke with you about our needs and you informed us that you would have a car we would like that was being readied for June 1, our desired time frame. And, “spot ...
I leased my first Lexus (IS 300) today and couldn’t be happier with my experience. My salesman Anthony Faustini was great to deal with and made the process very easy. Thank you!
Great customer service. The salesperson, Charles Dukes, was exceptional. He is very passionate about the Lexus product and knowledgeable. We bought a four year old used car. It had a couple of minor scratches on the front bumper cover. Unbeknownst to us, Charles, had the entire bumper cover repainted so it looked brand new when we picked up the car. Crystal C., from the finance department exhibited professionalism. She explained all the documents and answered questions. There weren’t any hidden fees. The entire process was transparent. Great job all around.
This car was sold here in May 2010, but now it drives in Ukraine and pleases its owner.
This dealership far exceeds professionalism and service. I bought my first Lexus here 18 years ago and came back for another. It's like coming home. Always a pleasant experience. The whole staff is great! Dave, Anthony, Crystal, Tanya etc.
Tony is great to work with it he know how to take care of customer great customer service
I just got my Lexus NX350h 2022 from this dealership. I shopped around and choose David McDermott Lexus. Communication with Charles Dukes Jr was great right from the start. Paid the MSRP price without any hidden fees and such. Great experience when I picked my Sexy Lexi 🙂 Crystal the financing manager worked the numbers with me and I got an excellent % rate. In addition I purchase 6 years extended warranty for my run flat tires, rims etc. Most important the experience of purchasing new vehicle was just a-WOW-mazing. I highly recommend this Lexus dealer and I will be servicing my car ...
From the front desk to the sales department, everyone was helpful and great to work with. Car buying has NEVER been easier for us-Awesome job!!
Anthony Faustini was a pleasure to work with. He kept me well informed on the status of my car delivery and went above and beyond in helping me get acquainted with my beautiful new car. The whole experience was flawless. Thank you, Anthony!
My recent purchase of a new Lexus ES300H went flawlessly thanks to the dedication and professionalism of Dave Julian and Crystal Carrano. From our very first conversation until I picked up the vehicle on May 6th, Dave was in constant communication with me. He followed up immediately on all of my questions and requests and kept me in the loop regarding the status of my order. When I took delivery of the vehicle Dave took the time to go over all of the features, of which there were many, and made sure I was comfortable with everything before I ...
I had a great experience purchasing my Lexus NX350h because of Anthony Faustini. He was incredibly helpful throughout the process. I definitely recommend this dealership! Especially if it’s your first time purchasing a Lexus.
I've had the best experience ever with David McDermott Lexus of New Haven. Robert Semack was my salesman - client advisor and he was absolutely wonderful and I could not be happier. My car has been a perfect fit for everything that I wanted and hoped for and I recommend anyone to David McDermott Lexus of New Haven. Robert Semack was there for me every step of the way! I couldn’t be more happy with the service provided. Robert was very helpful and knowledgeable in answering all of my questions. Outstanding service! Very happy with the purchase of ...
Finance manager was great! Crystal Carrano. Very knowledgeable and professional.
I have to admit today's car buying experience has substantially changed since 2016(the last time I bought a car). Back in 2016 I bought a new Camry Se Hybrid and I have been extremely happy with the vehicle. It was just time for me to upgrade. I originally went to several Camry dealerships throughout the state but I was less than satisfied with the experience and the lack of vehicles available to test drive. I decided to google best rated Hybrid's and Lexus popped up. I figured they would be out of my price range but after car shopping ...
I have to admit today's car buying experience has substantially changed since 2016(the last time I bought a car). Back in 2016 I bought a new Camry Se Hybrid and I have been extremely happy with the vehicle. It was just time for me to upgrade. I originally went to several Camry dealerships throughout the state but I was less than satisfied with the experience and the lack of vehicles available to test drive. I decided to google best rated Hybrid's and Lexus popped up. I figured they would be out of my price range but after car shopping ...
Anthony Faustini was very professional. He explained what a hybrid car was, and showed me the options in the dealership. The purchase process was very smooth.
BEST buying new car experience ever!!! From Rob S sales who didn’t forget ANYTHING and kept in touch and even after delivery let me bother him. To Crystal in credit who was awesome and especially not pushy. Ps actually everyone there super nice and helpful!
Where do I start! This was my first time buying a brand new car and Dave was my sales man and he was AWESOME! He listened to everything I wanted and made it happen!! He’s so easy to get into contact with and if you have questions he’s ON IT !! I couldn’t be happier with my whole experience and my brand new car!! Thank you Dave!!
Anthony was great to work with and really went above and beyond to make sure everything was in order. Anthony was personable and honest. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.
2022 Lexus UX250HF Sport Salesman Anthony Faustini Did a outstanding job through the whole process by far the best new car sale ever
I AM GIVING THEM 5 🌟 IF I COULD GIVE 20 🌟 I WOULD . SERVICE IS UNREMARKABLE, CUSTOMER SATISFACTION IS A 💯 GUARANTEE ! MY AIRBAG HAD A RECALL AND I WAS GIVEN A GORGEOUS LOANER WHILE MY CAR WAS BEING WORKED ON , AND THE BEST PART WAS I ALSO GOT A WONDERFUL $250 🎁 CARD OUT THE DEAL...I HAVE TO SAY (LEXUS MCDERMOTT) IS AND ALWAYS HAS MADE SURE THAT THEY ACCOMMODATED ME , SO I WOULDN'T BE WITHOUT TRANSPORTATION 😊
My father (84 years old) and I went to McDermott Lexus and worked with Rob Semack on the buyout of his leased vehicle. We found Rob to be an individual of great honor and integrity (a true mensch). We will definitely return to Rob and the rest of the McDermott team for our future car needs. It gives me great solace to know that there are still good and decent people in this world like Rob. I highly recommend Rob and the rest of his team.
I went in on 2/21 to meet with Anthony Faustini about the lease on my car ending. I had been looking at the website and saw an Infiniti QX60 that I was interested in. Anthony was a pleasure to work with and made the whole process easy and seamless. I was able to turn in my lease early and leave with my car on the same day. It was a great car buying experience due to Anthony's help and expertise.
Good, efficient car service. Reasonable prices. Still not offering electric vehicles! Maybe next year...
The lease of a 2022 Lexus GX460 was very easy. Dave Julian was very attentive and easy to work with.
Brought my friend in to purchase a GX460. Worked with Dave Julian. He was Very nice and friendly as well! He took as much time as we needed to answer all of our questions. I recommend Dave to anyone looking for a new or pre owned Lexus. They also have a bunch of pre owned non Lexus vehicles here too! Call Dave and have him help you out! You will be very glad you did!
The easiest, fastest, and most honest car buying experience I’ve ever had. Ask directly for Rob Semack. He was readily available to answer all of my questions and got me into my new car in about 24 hrs after test drive. He took care of all the details, making buying a breeze. Thank you, Rob!
Just got my car this week. I love it! They had it ready for me in the showroom with a huge bow! John P. Was my salesman and he was excellent, great with communication- kept me in the loop of when my car would arrive. He always texted me back when I had a question and was very patient with me as I tried to decide which model, color, options etc… that I wanted. When it was time to pick the car up, Crystal C. the finance manager was also excellent, professional , helpful, knowledgeable and patient with us while we ...
I had great experience buying my new Lexus RX350. I went to another dealership and was treated poorly but was treated as a valued customer at McDermott. My salesman, Rob put me at ease. Love my new vehicle.
I had a great experience at Lexus McDermott of New Haven, specifically because of Crystal Carrano, and Robert Semack.
What a great dealership and staff! Just drove away with my brand new 2022 Lexus NX and I could not be happier. Everyone from Anthony in sales, Crystal in Finance and Ryan in Technology we’re wonderful, knowledgeable and professional. Of all the dealerships I’ve dealt with in the past , this one so far was the best! Thank you, Thank You for making my dream car a reality! Cathy M.
I am so moved by the excellent service I received I feel compelled to write about it! When I arrived at the service bay with a stealthy low tire pressure problem; 3 “above and beyond” service accommodations occurred. First, Anthony H spotted me third in line; mask on and clearly Covid uncomfortable with potential crowd in waiting area. He quickly processed me. Second, he took extra time communicating the unusual low pressure problem I had been experiencing to the mechanic, coming back to me for clarification. Happy result is problem is completely resolved. Finally, he offered to process my payment while ...
excellent place to service. provided a loaner car for two recalls in a very difficult circumstance and made life very easy
Great honest and accurate service. Vehicle was serviced and ready on time. The service representative was friendly and efficient
Excellent sales experience to say the least from beginning to end!! Tony Z. was friendly, easy going, not overbearing, accommodating and a pleasure to deal with from beginning to end. Crystal was pleasant, organized and detailed in her closing of the transaction. She was informative in answering a few questions regarding the deal itself as well as regarding her dogs.
Working with Crystal Carrano over at McDermott Lexus was a pleasure. She is very helpful and knowledgeable. She made the process of getting a new car easy! Along with Crystal, Rob Semack was also very insightful and helpful. He took the time to explain everything to me about my new car. The staff are all very nice. I highly recommend McDermott Lexus.
Just picked up my 6th Lexus from McDermott and they NEVER disappoint. Kamran, Tony Z and Crystal are the absolute best of the best!!! Not only are they very professional, they make the experience so smooth and you feel like family. Love my McDermott Lexus family. Anita G.