awesome staff very accommodating, friendly curtious polite and listened to all our service requests. Wait room very clean and comfortable. with plenty of refreshments and reading material
Courtesy, caring, and knowledge!Wonderful service people!!
5 stars are not enough! In my daily activities and my career in Customer Service, considering myself be a Customer Service Excellence Expert. From the moment, the phone was answered I was welcomed. I was transferred right away to Tony Z. Who then, with the assistance of Crystal Carrano, put me in my vehicle of interest within an hour or two, and delivered that day. Tony Z advised me in the my decision making and it was the best advise. He made whatever unexpected bump in the road, work in my best interest. Crystal was a pleasure to work with, making ...
Was welcomed in a very friendly manner by all as I arrived and signed in for my service appointment. My sales representative came by to say hi and to talk a bit. The waiting area and showroom were very nicely laid out and clean.
Best Lexus service department along the CT shoreline. Service personnel are friendly, courteous and always ready to meet client needs. All done with smile. I highly recommend McDermott Lexus
Rob is just as aware of the minute details as I am! That is very important to me. He's knowledgeable and truly made an honest effort to get me a good deal on the car that I wanted, unfortunately the sales manager wasn't in the mood to win over a new customer. Not the end of the world, maybe they'll change their mind and make things right in the coming days..
McDermott Lexus service is always a pleasant experience. The service staff are friendly and courteous seem to be interested in customer satisfaction to the max! I have been going here for many years to service my cars. Highly recommend.
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